Job Title:               DMV Specialist

Department:          Administration

Supervisor:            Controller

Summary Description

This position is responsible for proper titling of new, used, and wholesale units for the dealership. Knowledge of DMV laws along with providing a full range of administrative support is required. Daily work performed under the supervision of the Controller and requires a high degree of accuracy and time management.

Duties and Responsibilities

• Ensures retail transactions are processed in a timely manner.
• Prepares purchase and trade-in documentation.
• Contacts backs to obtain lien releases.
• Prepares tax and title documents.
• Prepares necessary paperwork for submission to the tag agency.
• Ensures the dealer’s tag and title work meets state requirements.
• Prepare and submit all legal transfer documents to the state department of motor vehicles.
• Answer all customer inquiries in a professional manner.
• Maintains a high level of confidentiality.
• Negotiate through complex issues using available resources in the DMV and Dealer Finance Department to achieve a positive customer experience.
• Other duties as assigned.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Customer service background with phone and computer experience.
• Strong organizational skills and attention to detail are essential.
• Strong work ethic and willing to give 110% to get the job done correctly.
• Professional demeanor.
• High school diploma or equivalent.
• At least one year of DMV experience required.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Certified or certifiable with CA DMV live scan (if applicable).
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment.

Physical Demands

• Frequently works on a computer in a typical office environment.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.